14 streets in the heart of London's West End with over 100 shops and 60 restaurants, bars and cafés.

Neighbourhood Card Terms and Conditions

These terms and conditions (“Terms”) govern the entire Neighbourhood Card Scheme (the “Scheme”) and the use of the Neighbourhood Card. Any membership of or participation in the Scheme or use of the Neighbourhood Card will be treated as acceptance of these Terms.  

These Terms set out the terms of the agreement between Shaftesbury Carnaby PLC and Shaftesbury Soho Limited (together, “Shaftesbury”), the participating retailers and holders of the Neighbourhood Card. Shaftesbury reserves the right to amend these Terms from time to time.  

  1. The Neighbourhood Card is free of charge for Carnaby and Soho residents and/or those who work  in Carnaby or Soho.  All members of the Scheme must be aged 18 years or over.  

  1. The Neighbourhood Card is only valid in Carnaby and Soho branches of participating retailers. Details of participating retailers and restaurants can be found on the Carnaby website, https://www.carnaby.co.uk/neighbourhoodcard and the Soho website, https://www.thisissoho.co.uk/neighbourhoodcard. The list of participants is subject to change from time to time, without notice. Please check either of the above pages for current participants. 

  2. Holders of a Neighbourhood Card may receive 10% off the full purchase price in participating retailers (and any other benefits as notified to the members from time to time) on showing their Neighbourhood Card at the point of purchase 

  3. To apply for a Neighbourhood Card, please visit https://www.carnaby.co.uk/neighbourhoodcard and https://www.thisissoho.co.uk/neighbourhoodcard and complete the application form. Once you have received a confirmation notification, your Neighbourhood Card can be collected from Sister London, 46a Carnaby Street, London W1F 9PS during office hours Monday-Friday (9am-6pm only). Please bring a copy of the confirmation notification with you for validation.

  1. The Neighbourhood Card must be presented at the time of purchase and is only applicable for in-store purchases. 

  2. The Neighbourhood Card may only be used by the authorised signatory. Cardholders may be asked to provide proof of identity at the time of purchase. 

  1. The Neighbourhood Card can only be used on full priced merchandise and cannot be used in conjunction with any other offers or card schemes. 

  2. Where you request a refund (under the terms and conditions of the retailer’s refund policy) in relation to a purchase made with a Neighbourhood Card, you must present your Neighbourhood Card. 

  3. The Neighbourhood Card does not guarantee entry into the premises of any participating retailer. Management of participating premises reserve the right to refuse admission. 

  1. The Neighbourhood Card remains the property of Shaftesbury at all times and Shaftesbury reserves the right to withdraw the Neighbourhood Card scheme at any time and for any reason. In the event of such withdrawal, Shaftesbury will confirm the last date for use of the Neighbourhood Card on carnaby.co.uk and thisissoho.co.uk. 

  2. Your Neighbourhood Card may be cancelled at any time for reasons including, but not limited to, fraud or a breach of these terms. You will be notified by email in the event that your Neighbourhood Card is cancelled, such notification taking effect immediately. 

  1. It is your responsibility to notify neighbourhoodcard@sisterlondon.com of any change of name, address and e-mail. 

  2. In the event of loss of your Neighbourhood Card you will be responsible for notifying neighbourhoodcard@sisterlondon.com, who will issue you with a replacement Neighbourhood Card on proof of membership. 

  3. Neighbourhood Cards cannot be transferred, bought, sold or in any way traded. 

  1. The Scheme is managed by Sister London, 46a Carnaby Street, London W1F 9PS. Any cardholder enquiries should be addressed to neighbourhoodcard@sisterlondon.com.  

  2. For information about how Shaftesbury uses your data, how long it will be kept for and how to manage your data (including how to stop Shaftesbury using your personal data), please see our Privacy Policy which can be found on our website at https://www.carnaby.co.uk/privacy-policy or https://www.thisissoho.co.uk/privacy-policy

  1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.  

  2. A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. 

Individual Offers and Terms and Conditions 

Acai Berry
20% off 


Offer not compatible with our internal offers, not available on drinks only - food must be ordered, available for tables of 4 max  

Astrid & Miyu

10% discount is available on products only, excluding in-store services. 


Ongoing 15% discount  

Carnaby Street Dental Practice  

10% off all dental treatments. 

Crystal Maze
July offer is valid Sundays-Fridays (exc. Saturdays).

Duck & Dry
July Offer: Valid for the whole month of July until 1st August
Services discount applicable to Carnaby salon only
Not applicable to group bookings 


10% discount and free eye tests for cardholders. 


10% only available 7am - 6pm Monday to Friday 


Not vaild on groups of above 8 people. 


20% off food only, Monday - Sunday 1pm - 5pm to Neighbourhood Cardholders, not available in conjunction with any other offers.

H2 Ride

50% off RRP on first months membership. Offer includes all membership types; H2 Bike Park, H2 Fitness, H2 unlimited. Promo code HALFP50 must be entered when joining online.


10% on non-discounted menus anytime 7 days a week (A La Carte), 20% off Monday to Thursday for our A La Carte Menu. The 20% cannot be used with any set menu, discounted items or special offers. |t cannot be used with vouches.

Korean Dinner Party 

Valid for a maximum table of 6 people

Kua Aina

20% off all year 


Go to https://leon.vmos.io/carnabystreet to place your order and enter LEONLOVESCARNABY1 at the checkout to redeem 10% off your total order. This offer is only available via Smart Order (Click and Collect service). It is only available in LEON Carnaby Street and exclusive for Neighbourhood Card Holders. Offer cannot be used in conjunction with any other discount or LEON Meal Deal (Breakfast Meal Deal, Lunch Meal Deal). You may be asked to present your Neighbourhood Card when collecting your order.

Live True Soho

20% off for locals/businesses at Live True Soho (Available only with selected stylists, not valid in conjunction with any other offers, no cash value.)


Discount not valid on the Viva Glam collection and cannot be used in conjunction with other offers.

Masala Zone

Terms and Conditions:
o  Offer valid Monday to Fridays between 5 pm to 6.45 pm.
o  The free drink will be up to a value of £6.25 per person. Any further drinks bought in the second and subsequent rounds will be 50% off the cheapest drink in the first round.
o  Not available in conjunction with any other offer.
o  Reserve online and put “Neighbourhood Card” as a reference.
o  Applicable for table of up to maximum of 8 people
o  Available at all Masala Zone Soho.
o  Offer available to over 18s only
o  Offer valid until 301July 2022. (edited) 


Exclusive offer link for Soho Neighbourhood Card holders https://booking.favouritetable.com/?SiteCode=1294&offer=1333

Pepe Jeans London 

Ongoing 15% off. 


One discount per person. Non transferrable. Does not apply to catering orders.

Pixi Beauty

February offer:

1. £40 Spend = £15 GWP value*
2. £60 Spend = £35 GWP value*
3. £80 Spend = £55 GWP value*
*Customers must purchase at least 1 product from the NEW Hello Kitty Collection.  

Rosas Thai

10% off food from their all-day menu only

RS No.9 Carnaby

Offer not valid on limited edition products and collaborations

Señor Ceviche

Valid for a maximum table of 6 people

Not valid in conjunction with any other offer, discount or set menu 

Soho Scooters

Do not offer 10% off Scooters ut they offer the pre-delivery setup and inspection on any e-scooter or Onewheel purchase - which is worth £60 - for free.

Sweaty Betty

Ongoing 20% discount for Neighbourhood Cardholders


Not valid for tables of more than 6 people.


Ongoing 15% discount 


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